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Share customer insights, local market and product knowledge to support mutual learning and create a forum to share convergent business models
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Identify the key attributes which create positive and negative customer experience and prioritise those which the FMCA can materially influence
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Drive industry adoption of FMCA proposals and guidelines to improve customer experience by publishing and championing key enablers
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Influence industry standards bodies via submissions and liaison agreements
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Encourage and support interoperability and interconnection between members to enable global roaming and access to convergent services
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Undertake and support trials to test and validate prioritised convergent solutions